There is a legal battle being waged between two telecommunications companies. You would think this battle would make national headlines but these aren’t your typical telecommunications companies. These two companies — Securus Technologies and Global Tel Link — only do business with correctional facilities through exclusive government contracts. And these companies could not be any more different.
Securus is the good guy. This company has reinvested over $600 million of profit to make its customers happy. Reviews of call quality are good and prices are reasonable. The company holds an A+ rating with the Better Business Bureau in Dallas Texas and is accredited by the same agency. Accreditation is pretty impressive. The company voluntarily subjected itself to an eight point review and paid for the privilege. Securus passed with flying colors.
Global Tel Link has made the news for all the wrong reasons. The company was recently regulated by the FCC in order to cap its exorbitant interstate call fees. The New York Times ran a piece about this company because many families across the country were breaking the bank to talk to their incarcerated loved ones. The company is notorious for charging a whole host of hidden fees on top of sky-high rates.
Unfortunately, the bad guys have been sued the good guys over technology infringement. It is just a stalling tactic by Global Tel Link because they know they have inferior technology. I hope this lawsuit gets over with quickly and vanquishes Global Tel Link from the industry.
To put a cherry on top of the argument, Securus is famous for innovating for law enforcement. There is a contraband sulfone jammer and locator that the company employees to help keep prison safe. They have also innovative software to assist law enforcement officers searching for information inside a database of recorded telephone calls.